Energy Assistance/Utilities

State and Federal Resources to Assist Connecticut Residents with Expected Electricity Cost Increases

Electric prices in Connecticut will see an increase in January 2023 for residents, due to supplier rate price increases. 2-1-1 has created this paper to try to assist individuals with Read More

Connecticut State Median Income: 2023-2024

State Median Income is established by the U.S. Department of Health and Human Services. These guidelines are used to determine income eligibility for various local, state, and federal programs. Read More

Winter Protection / Winter Moratorium

Update-September 2023: New “Connecticut Electric Discount Program” for Eversource customers will provide a monthly discount for eligible individuals with a financial hardship status on their electric account. There are two Read More

Utility Shut-Offs

Connecticut residents are protected from shut-off of their utility services, under certain circumstances. The following outlines the circumstances that apply for water, telephone, electric, and natural gas services. WATER Households Read More

Utility Matching Payment Programs

Program Administrators United Illuminating, (800-722-5584) Eversource, (800-286-5844) Connecticut Natural Gas Company, (860-727-3034) Southern Connecticut Gas Company, (800-659-8299) PROGRAM DESCRIPTION: Matching Payment (a.k.a. Arrearage Forgiveness) programs are payment incentive programs offered Read More

Free and Discounted Broadband Internet and Phone Programs

Discounted Phone Services: The Lifeline Credit is the Federal Communication Commission’s (FCC) mandated program for telephone customers on state or federal assistance programs that will reduce their recurring monthly charges by $9.25 per Read More

Power Outages

The following is summarized from the web sites of Eversource (https://www.eversource.com/content/) and The United Illuminating Company (UI) (https://www.uinet.com/wps/portal/uinet/home/) HOW TO PREPARE FOR A POWER OUTAGE Connecticut residents should have the following Read More

Operation Fuel

WHAT IS OPERATION FUEL? Operation Fuel (https://operationfuel.org/about/how-we-help/) offers emergency energy assistance for heating expenses for households who meet program guidelines with incomes at or below 75% of the State Median Read More

Heat Complaints – Renters

The material provided on the 211 eLibrary is for informational purposes only. It is not intended to be and should not be construed as legal advice. What are the Requirements Read More

Energy Conservation and Weatherization Programs

Weatherization Program through Community Action Agencies in Connecticut: Connecticut Weatherization Assistance Program (WAP) assists low-income persons to minimize energy related costs and fuel usage through home improvement measures. The program Read More

Connecticut Energy Assistance Program – CEAP: 2023-2024

The following information is based on the 2023-2024 Connecticut Energy Assistance Program. Energy assistance through the Connecticut Energy Assistance Program (CEAP) helps low-income households pay their primary heat source Read More

Summary Chart: Energy Assistance/Utilities

Discount Program Updates: New “Connecticut Electric Discount Program” for Eversource customers will provide a monthly discount for eligible Individuals with a financial hardship status on their electric account. There are Read More

Home Heating Oil Contracts

The following is excerpted from “Heating Fuel Contracts: What You Should Know…Before You Sign ” posted on the website of the State of Connecticut Department of Consumer Protection (https://portal.ct.gov/DCP/Food-and-Standards-Division/Food–Standards/Tips-for-Buying-Heating-Oil-or-Propane) Each Read More

Water and Energy Conservation Tips/Incentives

Water is an important natural resource. We use it everyday at home and at work in so many ways that we take it for granted. However, water is no longer Read More