Inclusion/Exclusion Criteria

Connecticut’s 2-1-1 Community Services Database – Important Considerations

Connecticut’s 2-1-1 Community Services Database lists health and human services available to residents of Connecticut. The database is used by the 2-1-1 Connecticut Call Center to provide information and referrals to callers dialing 2-1-1.  Information in the database is also available at our website (www.211ct.org).

PLEASE NOTE: 

The Database is a listing of agencies and organizations that provide services within one or more categories. Connecticut 2-1-1 is not endorsing or recommending that any particular listed agency or organization’s services are right or appropriate for your circumstances. 

Only you can decide if an organization is capable of meeting your specific needs.  As a part of that decision-making process, please be sure to review the information posted online by that agency or organization, as well as by others, and to ask questions of the employees of that agency or organization.  If you have any doubts about whether an agency or organization is appropriate for your needs, you should feel free to stop working with that agency organization. 

If you believe that the agency or organization is misrepresenting its services or is engaging in any other improper conduct, you should consider contacting the Connecticut Attorney General’s Office.  Contact information is available here: https://portal.ct.gov/AG/Contact-the-Attorney-Generals-Office/Contact-the-Attorney-Generals-Office.  Please also advise us so that we may consider whether to remove that agency or organization from the Database.

2-1-1 Connecticut neither guarantees nor makes any representation as to the accuracy or completeness of the information contained in the Database.  Additionally, 2-1-1 Connecticut disclaims any and all responsibility and liability that may be asserted or claimed resulting from or arising out of reliance upon the information and procedures presented in the database.

INCLUSION CRITERIA

Connecticut 2-1-1’s Community Services Database includes at least the following kinds of agencies and organizations, without regard to their political or religious views:

1. Private nonprofits offering health and human services in Connecticut;
2. Selected municipal and State of Connecticut agencies and commissions; selected U.S. government agencies and commissions;
3. Quasi-public/private agencies (A public traded company partially owned or at least guaranteed by a government for some purpose thought to benefit the community);
4. Nursing homes, residential care homes, assisted living facilities, continuing care facilities, hospitals, home health care agencies, adult day centers, and non-medical home care agencies licensed or registered by an agency designated by the State of Connecticut;
5. Public and private housing providers that offer subsidized or below market/moderate rent apartments;
6. Sober living facilities, recovery homes, and halfway houses that are approved by the National Alliance for Recovery Residences (NARR) and/or Connecticut Alliance of Recovery Residences as a business or nonprofit entity, and authorized by a city/town to operate this type of facility;
7. Hotlines, help lines, information lines and information and referral lines that are administered by a nonprofit or government agency;
8. Religious and secular organizations, such as churches and civic groups, that offer a service for the community-at-large which is not restricted to their members;
9. Professional associations for health and human service providers;
10. Self-help support groups offered by nonprofit agencies or individuals for which there is no fee or for which the fee is nominal and is meant to cover incidental costs, such as refreshments;
11. Out-of-state agencies that offer essential services, that are not covered by Connecticut agencies and that otherwise meet the inclusion criteria;
12. For profit businesses offering health and human services in Connecticut that offer a unique not widely offered by the nonprofit community, provided that they meet other inclusion criteria. For profit businesses must be registered as a business with the State of Connecticut, or, if incorporated in another state, registered as a business in that state;
13. For profit pharmacies located in Connecticut that provide one or more of the following services: Distribute Naloxone (Narcan), open 24-hours, home delivery, dispense of pre-prepared medications free of charge, or offer COVID-19 testing;
14. Web-only entities that offer health and human service information and assistance through a web site, provided that they meet other inclusion criteria;
15. Professional associations for non-health and human service providers if they investigate complaints and provide information to the public; and
16. Out-of-state organizations that refer individuals to essential services in states other than Connecticut, such as a national domestic violence hotline or national child abuse hotline, etc.

EXCLUSION CRITERIA

Connecticut 2-1-1’s Community Services Database will not include at least the following agencies and organizations:

1. Private practitioners, such as lawyers, doctors, therapists, group practices, and other individuals or businesses offering services, unless incorporated as a nonprofit entity;
2. Hotlines, help lines, information lines or information and referral lines not administered by nonprofit corporations;
3. Support groups offered by therapists or social workers for which there is a fee to pay the leader for his/her time and which may be classified as “group therapy” or a “psycho educational group”;
4. Clubs, service groups or other organizations whose services are for members only;
5. Out-of-state agencies or businesses that provide services also offered by an in-state resource, and/or federal government-based agencies;
6. Agencies and organizations who wish not to be listed online; and
7. Agencies and organizations that offer services to organizations only (i.e., not to individuals).

INCLUSION/EXCLUSION GUIDELINES

• The criteria listed above are not intended to bestow a right to be included in Connecticut 2-1-1’s Community Services Database, and 2-1-1 Connecticut reserves the right to limit inclusion based on criteria that may not be explicitly stated.
• Organizations meeting the inclusion criteria and who wish to be considered for inclusion in the database may fill out a request form here.
• 2-1-1 Connecticut reserves the right to exclude or remove an agency or organization at any time for any reason, including but not limited to:

• • failure to meet inclusion criteria;
  • denial of services on the basis of race, color, religion, ancestry, sexual preference, nationality, creed or whose services are illegal;
  • services not in compliance with commonly accepted professional practices;
  • failure to provide a requested update; and,
  • judgment that a service is adequately covered, i.e., that resources listed are sufficient to provide a service for everyone within a service area who may need or request the service.

• 2-1-1 Connecticut reserves the right to include certain agencies during times of disasters and/or emergencies, that might not be included normally due to our inclusion/exclusion criteria but are providing an essential service during the emergency event.
• Organizations wishing to appeal an exclusion may send a written request via email to info@ctunitedway.org.
• 2-1-1 Connecticut does not guarantee the outcome of any referral to an agency or organization in the database.
• Exclusion from the 2-1-1 Connecticut database is not a reflection of any agency or organization’s contribution to the community.

2-1-1 WEBSITE CALENDAR GUIDELINE SUBMISSIONS

• Free events and those open to the public can be listed by current agencies listed in the 2-1-1 Connecticut database.
• 2-1-1 Connecticut reserves the right to refuse any submission for any reason and/or to use only particular details of event deemed necessary for listing.

Updated: April 2023