Hurricane Maria – Information & Ways to Help (English)

Download PDF


Hurricane Maria made landfall in Puerto Rico as a high-end Category 4 storm on September 20, 2017, leaving the entire island without power. Maria also devastated other Caribbean islands including the Turks and Caicos Islands, Dominica, and St. Croix.

In both Puerto Rico and the U.S. Virgin Islands, American Red Cross volunteers are working in close collaboration with local officials and community partners to coordinate response efforts. In Puerto Rico, local officials are opening evacuation shelters, and the Red Cross is mobilizing volunteers and supplies. In the U.S. Virgin Islands, the Red Cross is preparing for Hurricane Maria and expanding emergency sheltering efforts on St. John, St. Thomas and St. Croix. Additional regional and global emergency teams have been placed on alert for rapid deployment once it is safe.

Below in this paper is information regarding the following:



For FEMA water and food distribution sites: Visit and click on ‘Point of Distribution Locations’ for a list of sites.

The U.S. Department of Health and Human Services’ Office of the Assistant Secretary for Preparedness and Response (ASPR) activated its Emergency Prescription Assistance Program (EPAP) which pays for prescription medications for people without health insurance who are affected by disasters.  At no cost to uninsured patients, those needing certain drugs during an emergency can obtain a 30-day supply at any of the EPAP participating pharmacies.  A list of the eligible drugs is available at Patients can renew their prescriptions every 30 days while the EPAP is active.  Uninsured Puerto Rico residents affected by Hurricane Maria can call Express Scripts, 855-793-7470, to learn if their medication or specific durable medical equipment is covered by EPAP and to find a participating pharmacy.

The United States Department of Agriculture announced new temporary guidelines for displaced Puerto Rico residents receiving Supplemental Nutrition Assistance Program (SNAP) benefits.  To view the USDA press release, click on this link:

For information on all incoming mail available to Puerto Rico and the Virgin Islands go to

For general information on what organizations and businesses are open:

Official Puerto Rico websites and phone numbers are intermittently working. The social media sites below are alternative sources of updated information.

PLEASE NOTE: The IRS has extended the deadline for filing until June 29th for individuals affected by the Hurricane in Puerto Rico & the US Virgin Islands.  For more information, call  the  IRS Disaster Assistance Hotline, 866-562-5227  or visit the IRS Disaster Webpage:


Resource Guides for individuals arriving in Connecticut from Puerto Rico & the U.S. Virgin Islands in English and Spanish, along with other resources, including the “Standby Guardian Forms for Hurricane Evacuees” are available on the 2-1-1 website at:

Reception Centers have been opened at the following sites in Connecticut for in-person assistance with services, for residents of Puerto Rico and other Caribbean Islands, who have been displaced: Hurricane Maria Disaster Service Centers

The following links are for basic needs services in Connecticut that may be helpful to those residents of Puerto Rico and the U.S. Virgin Islands who have relocated to Connecticut after Hurricane Maria.

Disaster Relief

NOTE: Per FEMA: Applicants are expected to return to their home and will not be eligible for rental assistance if the inspection records it as not needing habitability repairs, and the utilities are on.

**In the case of renters, the inspection findings will not always indicate whether the unit is still available to return to, as their lease may have been terminated since the disaster, and/or the landlord decided to no longer rent the unit out.  In these cases where renters cannot return to the home for a specific reason, they should reach out to the landlord of their property to obtain a statement stating as such. In some cases, when the landlord’s contact info is in the applicant’s file, FEMA has made calls directly to the landlord to obtain this verification over the phone.

Housing and Shelter:  Dial 2-1-1 for access to shelter and housing resources 24/7

Food Resources


NOTE: Medicare beneficiaries affected by the hurricanes in Puerto Rico and the U.S. Virgin Islands are eligible for a special enrollment period (SEP) through March 31, 2018. This SEP provides affected individuals with an additional one-time opportunity to add, drop or change their Medicare health and prescription drug plans.  For more details visit:

Clothing and Household Goods


Disaster Unemployment Assistance (DUA) for Individuals Affected by Hurricane Maria

Unemployment Insurance for Residents of Puerto Rico

English as a Second Language (ESL) Classes

Assistive Technology Mobility Aids/Equipment

School Enrollment

Child Care

Connecticut’s 2-1-1 child care resource and referral agency can provide information on child care programs and resources at: or by calling, 800-505-1000 (M-F: 8am-5pm)

Temporary Guardian Options

Standby Guardian Forms – If someone is caring for a child temporarily for the parent and/or guardian – Link to forms here  in English and Spanish, and other general information:

Connecticut Department of Developmental Services (CT DDS) Help Lines

Each of the DDS Regions has established a Help Line to assist families who do not have a case manager to help access services. Help Line staff will assist with applying for DDS Family Support Services or refer individuals to the appropriate community resources and services.

**North Region – Help Line 1-877-437-4577, email:

**South Region – Help Line 1-877-437-4567, email:

**West Region – Help Line 1-877-491-2720, email:

Legal Services

The Connecticut Women’s Education and Legal Fund (CWEALF),,  can help with free legal information on family law issues, domestic violence, employment discrimination, or civil rights issues. Bilingual assistance is also available along with referrals to attorneys and community agencies for additional services. Call 1-800-479-2949 or complete this online form for information or to schedule an in-person meeting for legal advocacy services.

Cultural Support

Health Entry Requirements for Dogs and Cats Accompanying their Owners from Puerto Rico

The following are the Connecticut Department of Agriculture’s revised health related requirements to better accommodate dogs and cats accompanying their owners when arriving in Connecticut from Puerto Rico. For additional questions on vaccination policies, call Animal Control Division, CT Department of Agriculture -Phone: (860) 713-2506 

(1) Health Certificates – The requirement that dogs and cats each be accompanied by a health certificate (Certificate of Veterinary Inspection) issued by a veterinarian in Puerto Rico is temporarily suspended until further notice.

(2) Current Rabies Vaccination – The requirement that dogs and cats have proof of rabies vaccination is temporarily suspended until further notice.  However, the following is required for animals not having proof of rabies vaccination upon arrival:
(a.) vaccinated for rabies by a Connecticut veterinarian within two weeks of the date of entry and
(b.) remain under home confinement from the date of entry through a period of 30 days from the rabies vaccination date.


Individuals, regardless of where they reside, can help those affected by Hurricane Maria. Listed below are resources to connect with in order to make a financial donation, donate blood, or volunteer.

Make a Donation

Important information about charitable giving: The United States Computer Emergency Readiness Team (US-CERT) recently released tips for avoiding phishing scams from individuals attempting to pose as legitimate charity organizations. Click here for more information. The Better Business Bureau of Central New England offers tips to donors on avoiding scammers and donating money to legitimate disaster relief organizations.  Click here for more information.  

Consumers may file a complaint regarding a charity at, and charities with registration questions may email the department at or call (860) 713-6100 and Toll-Free in CT at (800) 842-2649. 

Donate Blood



SAMHSA Disaster Distress Helpline (DDH): The Disaster Distress Helpline 800-985-5990 provides immediate crisis counseling and help to individuals nationwide who are experiencing psychological distress as a result of a natural or man-made disaster, or incidents of mass violence. The Helpline is available 24 hours-a-day, seven-days-a-week. The Helpline connects callers to professionals from the closest crisis counseling center in the nationwide network of centers. The Helpline staff will provide confidential counseling, referrals and other needed support services. Individuals can call or text ‘TalkWithUs’ to 66746.

Information and a financial toolkit by the Consumer Financial Protection Bureau to assist individuals after a hurricane can be accessed here: CFPB Financial Toolkit


SOURCES: American Red Cross, Federal Emergency Management Agency (FEMA),, Consumer Financial Protection Bureau (CFPB), Puerto Rico Federal Affairs Administration, 2-1-1 Connecticut database