Privacy Policy

211 recognizes the importance of protecting information we may collect from users of our services. Our policy is to use the information we acquire from users for internal purposes only, and we maintain appropriate security measures to keep this information private.

211 takes precautions to keep the user information disclosed to us secure, and such information will not be disclosed to third parties for commercial purposes. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

We respect the privacy of every individual who visits our website and adhere to state and federal privacy laws.

211 Connecticut follows all the provisions in the  Privacy Policy of the United Way of Connecticut

Products Used by 211

Prevention Pays used by “Call to Action”

This is the texting service used by the “Call to Action” initiative.  You can text 211FOOD to 898211 to enroll: Standard messaging and data rates may apply. Text STOP to opt-out. For end user privacy and terms and conditions of texting with 898211, go to:


This service is used to deliver 211 calls and chats to our agents.


This service is used by our agents to identify and document the referrals we provide when calling or chatting with 211.