211 Talking Points 

WHAT IS UNITED WAY 211?

United Way 211 is a free health and human service information and referral helpline. Calls are answered 24 hours a day, 7 days a week. 211 is certified by the American Association of Suicidology for crisis intervention and accredited by the Alliance of Information and Referral Systems.

BENEFITS TO THE USER

• 211 is a free, confidential service.
• No more wrong numbers or wasted time trying to find the right resource.
• One call connects you with the appropriate resources you need in your community.
• It is efficient, fast, and easy to use.
• Your call is answered by a trained professional.
• It is always there for you—24 hours a day, 7 days a week.
• Translation services are available in many languages.
• TTY 800-671-0737

CHANGES IN THE SERVICE DELIVERY MODEL

• To handle as much of this demand as possible, 211 has implemented an automated call-back feature. This allows callers to save their place in line and receive a call back at the phone number of their choice when a contact specialist is available. Calls are generally returned within 24 hours. Remember for immediate access to information and referrals you can visit the website at www.211ct.org. The website allows you to search the comprehensive 211 database for resources anytime, day or night. If you are in crisis or calling on behalf of a caller in a crisis you can also Dial 211 and press option 1 off the main menu. Calls from callers in crises are prioritized.
• 211 wants to hear about your experience as we continually look at ways to improve and fine-tune the service. Click here to send us your comments or report any problems you experienced.