What is 211?
211 is a free, confidential information and referral service that connects people to essential health and human services 24 hours a day, seven days a week online and over the phone.
211 is fully certified in crisis intervention by the American Association of Suicidology and is certified by The Alliance of Information and Referral Systems (AIRS). AIRS is the professional association for over 1,200 community Information and Referral (I&R) providers.
How do I contact 211?
There are multiple connecting points.
- Visit 211ct.org
- Dialing 2-1-1 connects you to a trained contact specialist 24/7
- Relay services can be accessed by calling 7-1-1. Anyone who is out-of-state or using Relay can connect to Connecticut 2-1-1 toll free by dialing 1-800-203-1234.
- Chat: Available Tuesday-Friday, 8-2. Link located on top right of website.
- Text for resources: CTWARM, CTFOOD, CTRECOVERY to 8898211
Is 211 Connecticut available in languages other than English?
Yes. 211 Connecticut uses a service that allows us to communicate with callers in more than 150 different languages. The 211ct.org website has built-in translation functionality with support for more than 30 languages (powered by Google Translate).
How is the database of resources maintained?
Our database is updated every day as we learn about changes. Resource Specialists continually check resources and contacts to verify changes to ensure that our data is as accurate and up-to-date as possible. We encourage you to contact us immediately if you see any information in printed or electronic directories that you believe is inaccurate. (learn more)
How can my agency or organization be included in the 211 Connecticut database?
There is no cost to be included in the 211 Connecticut database but agencies and organizations must meet the 211 Connecticut Inclusion/Exclusion Policy. If you would like your agency, program or service listed with 211, visit the 211ct.org Professionals Page (http://uwc.211ct.org/professionals) and complete the appropriate online form.
How can I update my agency or organization information?
To update your agency information, follow these steps:
- Use our search engine at www.211ct.org and type in the name of your agency or program.
- Click on your agency/program and click the “more details” button.
- Click on the “Update this Listing” button to request updates through a pre-populated online form.
Users logged into a My 211 Account have the ability to publish time-sensitive updates to resources on the 211 website through the 211 Community Comment Feature. For example, if an organization is temporarily closed, a user can post a note advising all other users of this to prevent individuals from trying to access an agency that is closed.
What is the history of 211 Connecticut?
211 began as Infoline in 1976 as a public/private partnership of United Way and the State of Connecticut. By the mid-eighties, Infoline gained national recognition as a model system. In 1999, 2-1-1 replaced Infoline’s 800 number and became the first state to use 2-1-1 statewide.
Who operates 211 Connecticut?
211 is a program of United Way of Connecticut and is supported by the State of Connecticut and Connecticut United Ways.