211 Talking Points 

WHAT IS UNITED WAY 211?

United Way 211 is a free health and human service information and referral helpline. Calls are answered 24 hours a day, 7 days a week. 211 is certified by the American Association of Suicidology for crisis intervention and accredited by InformUSA.

BENEFITS TO THE USER

• 211 is a free, confidential service.
• No more wrong numbers or wasted time trying to find the right resource.
• One call connects you with the appropriate resources you need in your community.
• It is efficient, fast and easy to use.
• Your call is answered by a trained professional.
• It is always there for you—24 hours a day, 7 days a week.
• Translation services are available in many languages.

CHANGES IN THE SERVICE DELIVERY MODEL

• To handle as much of this demand as possible, 211 has implemented an automated callback feature. This allows callers to save their place in line and receive a call back at the phone number of their choice when a contact specialist is available. Calls are generally returned within 24 hours. Remember: for immediate access to information and referrals, you can visit the website at www.211ct.org. The website allows you to search the comprehensive 211 database for resources anytime, day or night. If you are in crisis or calling on behalf of a caller in a crisis, you can also dial 2-1-1 and press option 1 on the main menu. We prioritize calls from callers in crisis.
• 211 wants to hear about your experience as we continually look at ways to improve and fine-tune the service. Click here to send us your comments or report any problems you experience.