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CHOICES Counselor Training – Spring 2024

January 31 @ 12:00 am - April 9 @ 5:00 pm

CHOICES, a national network that offers free help for Medicare beneficiaries, caregivers, and the general public, invites applicants for its team of counselors. Successful candidates will provide confidential counseling, education, and other assistance on Medicare-related matters. Training is required.

Available Trainings in 2024:

Spring Training (Virtual):

Orientation: April 23rd, 9am-12 pm

Training Dates: May 7th, 8th, 14th, 16th, 21st, 23rd, 9am-12pm

May 28th, 30th, 9am-4pm

Application Deadline: April 9th, 2024

How to Join: Please contact Kiara Carchi, Western CT Area Agency, on Aging at: to continue with the registration and screening process.

CHOICES is administered by the Department of Aging and Disability Services State Unit on Aging in partnership with Connecticut’s five Area Agencies on Aging and the Center for Medicare Advocacy, Inc.

Training Details:
CHOICES is accepting applications for the 2024 New Team Member Trainings. The training sessions are designed to equip counselors with the knowledge and skills needed to navigate the complex landscape of Medicare. Here are the key details:

Cost: Training is free for volunteers and $125 for in-kind (paid) professionals.

Duration: Participants will undergo an orientation session, 6 half days, and 2 full days of training.

Certification: Upon completion, participants will sign a Memorandum of Understanding and take an online certification exam.

Topics Covered: Medicare Parts A, B, C, and D, Medigap, eligibility, coverage, costs, appeals, coordination of benefits, transitions from other insurance, and cost assistance programs for low-income beneficiaries (MSP, LIS, and Medicaid).

Expectations of CHOICES Team Members:
CHOICES Team Members must be willing to learn, compare and explain various Medicare options, provide enrollment assistance through the Medicare Plan Finder tool, assist low-to-moderate-income beneficiaries in applying for cost assistance programs, report your work monthly, and attend quarterly update trainingsPlease note that individuals with potential conflicts of interest, such as insurance agents or brokers, are unable to participate in the trainings.


January 31 @ 12:00 am
April 9 @ 5:00 pm


Western Connecticut Area Agency on Aging
View Organizer Website


CT United States + Google Map