Unemployment Insurance

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3/23/20: DOL Response re trouble accessing online services:
“They said that given the unprecedented number of customers accessing the UI online claims service, they have been experiencing some issues with the system. The best advice to give callers is to keep trying and that the issues are usually only temporary, and, if the individual has a stated end date and the employer’s registration ID #, the filing goes much faster as it is automated with those pieces of information.”

**If an individual becomes unemployed due to coronavirus (COVID-19), they should file for unemployment benefits. even for those normally not eligible. Eligibility will be determined on a case-by-case basis. To file a claim, go to www.filectui.com and click the blue button. For faster claims processing, an individual should have your return-to-work date, if known, and their employer’s registration number readily available. Answer YES to the question “Do you have a DEFINITE return to work date after today?” If you do not yet have a definite return-to-work date, enter 04/01/2020. If you do not have your employer’s registration number, enter 99-999-95.  Processing claims will take place as quickly as possible.

Department of Labor FAQ about COVID-19 and Unemployment Insurance for workers and employers:

On March 12, DOL’s phone system for filing weekly unemployment claims and performing an account status inquiry will no longer be available to allow for enhanced electronic processing. After that date, you must file a claim or check your account status at: www.FileCTUI.com.


Connecticut Department of Labor (CT DOL) Dial to File Applying for Unemployment Benefits in Connecticut is now done over the phone or online by visiting, www.FileCTUI.com, and clicking on File or Reopen Your Unemployment Claim button. Department of Labor local telephone numbers will connect callers to the automated TeleBenefits system.

Go to Connecticut Department of Labor for the following information:

Visit the Connecticut Department of Labor’s website, Direct Deposit or Debit Card? You Choose!! to find out how to obtain unemployment benefits electronically either through direct deposit to a bank account or to a debit card.  The Connecticut Department of Labor has “gone green” with a completely paperless system of Unemployment Benefit payments.

How to Find Providers in Connecticut’s Community Resources Database:

Search by service keyword: Unemployment Insurance

Search by service keyword: Electronic Transfer Accounts


SOURCE: Connecticut Department of Labor