Action Line

The ACTION line (Adult Crisis Telephone Intervention and Options Network) is a centralized phone number answered by 2-1-1 staff trained to offer an array of supports and options to individuals in distress, including: telephonic support, referrals and information about community resources and services; warm-transfer to the Mobile Crisis Team (MCT) of their area; and when necessary, direct connection to 911.

The ACTION line is free and operates 24 hours a day, seven days a week, 365 days a year (24/7/365) with the availability of multilingual staff or interpreters as needed. The centralized line is available to provide after-hours coverage for mobile crisis providers throughout the state.

The MCT and ACTION Line staff work in collaboration with family members, peer-run organizations, faith-based communities, law enforcement, and other civic and community organizations to ensure that persons in distress and their families/friends/supporters have the support and resources they need within their local community.

Our Team

The ACTION line team is comprised of dedicated contact specialists, licensed clinicians and a peer support specialist with lived experience with mental health and substance use/addiction.

DMHAS funds and operates MCT services throughout the state. MCT services are mobile, readily accessible, short term services for individuals and families experiencing acute mental health and/or substance use/addiction crises offered in a rapid response framework. MCT’s aim is to promote the prevention of crises among persons and families and postvention activities that support persons in developing a meaningful sense of belonging in their communities.

United Way of Connecticut meets and exceeds the highest national standards for a call center. It is a National Suicide Prevention Lifeline (NSPL) provider that maintains national accreditations from the Alliance for Information and Referral Services (AIRS) and the American Association of Suicidology (AAS).

 

Materials

To order materials, click here.

Additional Resources