Action Line

The ACTION line (Adult Crisis Telephone Intervention and Options Network) is a centralized phone number answered by 2-1-1 staff trained to offer an array of supports and options to individuals in distress, including: telephonic support, referrals and information about community resources and services; warm-transfer to the Mobile Crisis Team (MCT) of their area; and when necessary, direct connection to 911.

The ACTION line is free and operates 24 hours a day, seven days a week, 365 days a year (24/7/365) with the availability of multilingual staff or interpreters as needed. The centralized line is available to provide after-hours coverage for mobile crisis providers throughout the state.

The MCT and ACTION Line staff work in collaboration with family members, peer-run organizations, faith-based communities, law enforcement, and other civic and community organizations to ensure that persons in distress and their families/friends/supporters have the support and resources they need within their local community.

Our Team

The ACTION line team is comprised of dedicated contact specialists, licensed clinicians and a peer support specialist with lived experience with mental health and substance use/addiction.

DMHAS funds and operates MCT services throughout the state. MCT services are mobile, readily accessible, short term services for individuals and families experiencing acute mental health and/or substance use/addiction crises offered in a rapid response framework. MCT’s aim is to promote the prevention of crises among persons and families and postvention activities that support persons in developing a meaningful sense of belonging in their communities.

United Way of Connecticut meets and exceeds the highest national standards for a call center. It is a National Suicide Prevention Lifeline (NSPL) provider that maintains national accreditations from the Alliance for Information and Referral Services (AIRS) and the American Association of Suicidology (AAS).



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