Energy Assistance/Utilities

State and Federal Resources to Assist Connecticut Residents with Expected Electricity Cost Increases

Electric prices in Connecticut has seen an increase in the last couple of years for residents, due to supplier rate price increases. 211 has created this paper to try to Read More

Connecticut State Median Income: 2025-2026

State Median Income is established by the U.S. Department of Health and Human Services. These guidelines are used to determine income eligibility for various local, state, and federal programs. Read More

Winter Protection / Winter Moratorium

Program Administration: Connecticut Department of Public Utilities regulates programs; Individual utility companies process applications. Program Description: Eligible households (“hardship cases”) can be protected against heat source shut-offs between 11/1 and Read More

Utility Shut-Offs

Connecticut residents are protected from shut-off of their utility services, under certain circumstances. The following outlines the circumstances that apply for water, telephone, electric, and natural gas services. WATER Households Read More

Utility Matching Payment Programs

Program Administrators United Illuminating, (800-722-5584) Eversource, (800-286-5844) Connecticut Natural Gas Company, (860-727-3034) Southern Connecticut Gas Company, (800-659-8299) PROGRAM DESCRIPTION: Matching Payment (a.k.a. Arrearage Forgiveness) programs are payment incentive programs offered Read More

Free and Discounted Broadband Internet and Phone Programs

Discounted Phone Services: The Lifeline Credit is the Federal Communication Commission’s (FCC) mandated program for telephone customers on state or federal assistance programs that will reduce their recurring monthly charges by $9.25 per Read More

Power Outages

The following is summarized from the web sites of Eversource (https://www.eversource.com/content/) and The United Illuminating Company (UI) (https://www.uinet.com/wps/portal/uinet/home/) HOW TO PREPARE FOR A POWER OUTAGE Connecticut residents should have the following Read More

Generation Power CT (Operation Fuel)

Please Note: Operation Fuel has officially rebranded—beginning on, July 1, 2025, Operation Fuel will be known as Generation Power CT. Why the rebranding? The organization has grown beyond fuel assistance Read More

Heat Complaints – Renters

The material provided on the 211 eLibrary is for informational purposes only. It is not intended to be and should not be construed as legal advice. What are the Requirements Read More

Energy Conservation and Weatherization Programs

Weatherization Program through Community Action Agencies in Connecticut: Connecticut Weatherization Assistance Program (WAP) assists low-income persons to minimize energy related costs and fuel usage through home improvement measures. The program Read More

Connecticut Energy Assistance Program – CEAP: 2025-2026

The following information is based on the 2025-2026 Connecticut Energy Assistance Program. Energy assistance through the Connecticut Energy Assistance Program (CEAP) helps low-income households pay their primary heat source Read More

Summary Chart: Energy Assistance/Utilities

CEAP The Connecticut Energy Assistance Program (CEAP) provides financial assistance for payment of primary heat bills for those with household incomes at or below 60% of the state median income. Read More

Home Heating Oil Contracts

The following is excerpted from “Heating Fuel Contracts: What You Should Know…Before You Sign ” posted on the website of the State of Connecticut Department of Consumer Protection (https://portal.ct.gov/DCP/Food-and-Standards-Division/Food–Standards/Tips-for-Buying-Heating-Oil-or-Propane) Each Read More

Water and Energy Conservation Tips/Incentives

Water is an important natural resource. We use it every day at home and at work in so many ways that we take it for granted. However, water is no Read More